Help centre
How can we help?
Answers about sizing, delivery, returns and ordering. Still need help? Email support@trycomfortculture.com and we reply within 24-48 hours on business days.
Products and sizing
Comfort Pants
How should I choose a size?
Use the size chart on the product page. Comfort Pants have a relaxed fit and run slightly large. If you’re between sizes, choose one size down.
What features are included in Comfort Pants?
Comfort Pants have a soft woven outer, warm sherpa-style lining, elastic waistband, side pockets and a relaxed fit.
Are Comfort Pants a unisex style?
Yes. Comfort Pants are offered in a relaxed unisex style. Comfort Pants have a relaxed fit and run slightly large. If you’re between sizes, choose one size down. Use the size chart to check measurements.
Are Comfort Pants suitable for indoor and outdoor wear?
They are intended for casual everyday wear at home, while travelling and during errands. Comfort varies with the temperature, activity and your personal preference.
What does the fit look like for everyday wear?
The standard style has a relaxed silhouette with an elastic waistband and side pockets. Product photos and the size chart show the current shape and measurements.
Delivery and returns
Orders and support
Where is Comfort Culture based?
Comfort Culture is a New Zealand owned business, operated by NZ Supps Limited from 97B Keith Street, Roslyn, Palmerston North 4414, New Zealand. We ship from our fulfilment partners in the United States (Commercive) and New Zealand.
How long does shipping take?
Total estimated delivery is 2-5 business days for New Zealand, Australia, the United States and Canada, or 5-11 business days for the United Kingdom, Denmark and Sweden. This includes 0-1 business day for handling, followed by 2-4 or 5-10 business days in transit after dispatch. These are estimates, not guaranteed dates.
Orders are handled Monday to Friday, excluding public holidays at the fulfilment location. The cutoff is 4 pm Auckland time for NZ/Australia and 4 pm Los Angeles time for US/Canada/UK/Denmark/Sweden. Orders after cutoff start processing the next business day.
If a parcel has not arrived within 10 business days after the end of its estimated delivery window, contact us for a replacement or full refund. Tracking is supplied after dispatch. Read the Shipping Policy.
How much is shipping? Where do you ship to?
Standard shipping is NZ$9, free from NZ$141. The free-shipping threshold is your order subtotal after discounts, before tax and shipping. Local amounts follow the country and currency selected in the store; checkout confirms the amount for your delivery address.
We ship to the United States, New Zealand, Australia, Canada, the United Kingdom, Denmark and Sweden.
Where do orders ship from?
United States, Canadian, UK, Danish and Swedish orders ship from our US fulfilment warehouse, operated by Commercive. New Zealand and Australian orders ship from our New Zealand warehouse at 97B Keith Street, Roslyn, Palmerston North. Every order is tracked door to door, and every return comes back to Palmerston North.
Will I pay customs or import fees?
No additional customs or import charges are payable on delivery. Comfort Culture covers them in full for every destination we ship to, including Australian orders above AUD 1,000. Your product price, shipping and any applicable taxes are shown in the checkout total before you pay.
What if the size is not right?
Request a size exchange within 30 days of delivery, then post the item within 14 days of receiving our return instructions. Non-faulty items must be unworn and unwashed, with tags attached and original packaging where supplied. You pay return postage to Palmerston North, New Zealand; we ship the approved replacement free, with no restocking fee. Read our full refund policy.
How can I track my order?
We email a tracking link after dispatch. You can also use our tracking page.
Who is the seller behind Comfort Culture?
Comfort Culture is operated by NZ Supps Limited, a registered New Zealand company. Our company number is 9436029 and our NZBN is 9429053734525. Our business and returns address is 97B Keith Street, Roslyn, Palmerston North 4414, New Zealand.
View our business information, including the link to our Companies Register entry.
Who do I contact if Commercive fulfils my order?
Commercive operates our United States fulfilment warehouse. Comfort Culture, operated by NZ Supps Limited, remains your retailer and contact for order questions, returns and refunds. Please contact support@trycomfortculture.com so our team can help.
How can I contact your team before or after ordering?
Email support@trycomfortculture.com, call +64 27 561 6261, or use our contact form. Customer-service hours are Monday to Friday, 9 am to 5 pm New Zealand time. We reply within 24-48 hours on business days.
Where do returns go, and who pays return postage?
Contact us before sending anything back. All returns go to 97B Keith Street, Roslyn, Palmerston North 4414, New Zealand. You pay return postage for an eligible change-of-mind return or size exchange; we pay it for faulty, damaged or incorrect items. For an approved size exchange, we cover standard shipping of the replacement.
When will you issue my refund?
Your refund reaches the original payment method within 7 calendar days of our receipt of an eligible returned item. This total includes weekends, public holidays and bank processing. Applicable statutory cancellation and refund deadlines still take precedence. Contact our team if you need help checking its progress.
