Shipping policy
Shipping
Comfort Culture is a New Zealand owned business operated by NZ Supps Limited. We ship from two warehouses, one in the United States, run for us by our fulfilment partner Commercive, and one in New Zealand. Here is where we ship, what it costs, how long it takes, and what we do if something goes wrong. Checkout confirms the shipping price and delivery estimate for your delivery address.
As of September 2026 both warehouses are stocked and shipping. Handling takes 0-1 business day. After dispatch, transit takes 2-4 business days for the United States, Canada, New Zealand and Australia, or 5-10 business days for the United Kingdom, Denmark and Sweden. Total estimated delivery time is 2-5 or 5-11 business days respectively.
At a glance
- Ships to: the United States, New Zealand, Australia, Canada, the United Kingdom, Denmark and Sweden. Checkout will not accept an address anywhere else.
- Ships from: our United States warehouse, operated by Commercive, for orders to the United States, Canada, the United Kingdom, Denmark and Sweden. Our New Zealand warehouse at 97B Keith Street, Roslyn, Palmerston North 4414 for New Zealand and Australian orders.
- Cost: standard shipping is charged in the currency of your delivery country: United States US$4.95 (free from US$80), Canada C$8 (free from C$115), New Zealand NZ$9 (free from NZ$141), Australia A$8 (free from A$115), United Kingdom £4 (free from £62), Denmark 33 kr (free from 534 kr) and Sweden 50 kr (free from 804 kr).
- Handling time: 0-1 business day. Order cut-off: 4:00 pm Pacific time (Los Angeles) for the United States, Canada, Denmark, Sweden and the United Kingdom; 4:00 pm New Zealand time (Auckland) for New Zealand and Australia. US orders are processed on US business days.
- Tracking: emailed the moment your order is dispatched.
- Duties and customs: nothing to pay on delivery anywhere we ship. US and New Zealand orders are domestic. Comfort Culture covers all additional customs and import charges in full for Australia, Canada, the United Kingdom, Denmark and Sweden, including Australian orders above AUD 1,000.
- Cannot deliver to: PO boxes or parcel lockers. Please use a street address.
United States
| Ships from | Our United States fulfilment warehouse, operated by our fulfilment partner Commercive |
|---|---|
| Carrier | USPS Ground Advantage for standard orders. UPS Ground for larger or multi-item orders. FedEx Ground as the alternate. |
| Cost | US$4.95, free on orders of US$80 or more |
| Delivery estimate | 2-4 business days after dispatch |
| Duties and customs | None. Domestic delivery, nothing to pay on arrival. |
New Zealand
| Ships from | Our New Zealand warehouse, 97B Keith Street, Roslyn, Palmerston North 4414 |
|---|---|
| Carrier | NZ Post. Aramex as the alternate. |
| Cost | NZ$9, free on orders of NZ$141 or more |
| Delivery estimate | 2-4 business days after dispatch |
| Duties and customs | None. Domestic delivery. |
Australia
| Ships from | Our New Zealand warehouse |
|---|---|
| Carrier | NZ Post International. DHL eCommerce as the alternate. |
| Cost | A$8, free on orders of A$115 or more |
| Delivery estimate | 2-4 business days after dispatch |
| Duties and GST | GST is collected at checkout where required. Comfort Culture covers all Australian customs and import charges in full, including on orders above AUD 1,000. There is nothing to pay on delivery. |
Canada
| Ships from | Our United States warehouse, operated by Commercive |
|---|---|
| Carrier | UPS Ground, or USPS with final delivery by Canada Post |
| Cost | C$8, free on orders of C$115 or more |
| Delivery estimate | 2-4 business days after dispatch |
| Duties and customs | Covered in full by Comfort Culture. Nothing extra to pay on delivery. The checkout total is the full amount you pay. |
United Kingdom, Denmark and Sweden
| Ships from | Our United States warehouse, operated by Commercive |
|---|---|
| Carrier | USPS international service, with final delivery by your national post |
| Cost | United Kingdom £4, free on orders of £62 or more. Denmark 33 kr (DKK), free on orders of 534 kr or more. Sweden 50 kr (SEK), free on orders of 804 kr or more. |
| Delivery estimate | 5-10 business days after dispatch |
| Duties and customs | Covered in full by Comfort Culture. Nothing extra to pay on delivery. The checkout total is the full amount you pay. |
- Each country is charged in its own currency at the amounts listed above. They come from our US dollar base rate (US$4.95, free from US$80), converted at Shopify's exchange rate and rounded up to a whole unit, and are current as of September 2026. If you change the delivery country, checkout shows the exact shipping price for that destination before you pay.
- The free-shipping threshold is your order subtotal after discounts and before tax and shipping.
- No other shipping fees, handling fees or surcharges. The cost at checkout is the total.
Handling time and cut-off
We process orders in 0-1 business day. Order cut-off: 4:00 pm Pacific time (Los Angeles) for the United States, Canada, Denmark, Sweden and the United Kingdom; 4:00 pm New Zealand time (Auckland) for New Zealand and Australia. New Zealand and Australian orders are processed Monday to Friday, excluding New Zealand public holidays. Orders shipping from our United States warehouse (operated by Commercive) are processed on US business days, excluding US federal holidays. Orders placed after the cut-off, on a weekend or on a public holiday start processing the next business day.
For postal orders dispatched from our US warehouse, USPS handles the international shipment and the destination's local postal partner completes delivery. Canada Post completes the Canadian postal route; UPS Ground is an alternative. A plus sign (+) in the shipping option describes a carrier handoff. Carriers separated by "or" or a slash (/) are alternatives selected for your parcel. Your dispatch email confirms the carrier used.
Transit time
- United States and Canada: 2-4 business days after dispatch.
- New Zealand and Australia: 2-4 business days after dispatch.
- United Kingdom, Denmark, Sweden: 5-10 business days after dispatch. Customs clearance can add time.
These are estimates, not guaranteed dates. Severe weather, rural delivery or carrier disruption can add time. If your tracking stalls for several days, contact us and we will chase the carrier.
Tracking
We email your tracking number and link as soon as your order ships, and you can check progress any time on our order tracking page.
Wrong or incomplete address
Please double-check your address before you pay. If a parcel comes back because the address was wrong or incomplete, or it was not collected, we will email you. We can resend it for the standard shipping cost, or refund the product price once it reaches us. If we spot an address problem before dispatch, we will fix it with you free of charge.
Missing, incomplete or wrong items
If your parcel arrives with an item missing, a wrong item, or fewer items than you ordered, email support@trycomfortculture.com within 30 days of delivery with your order number and a photo of what you received. We send the missing or correct item at our cost, or refund it in full to your original payment method if you would rather. You never pay return postage for our mistake. Full details are in our Returns & Refunds policy.
Late, lost or damaged parcels
- Late: not arrived within 10 business days after the end of its estimated window? Contact us, replacement or full refund, your choice.
- Lost: if tracking shows it lost or the carrier cannot deliver it, we replace it or refund you in full.
- Damaged or incorrect: email us your order number and a photo. We pay the return postage and you choose a free replacement or a full refund (see Returns & Refunds).
Your consumer rights
Nothing here limits rights that cannot lawfully be limited, including your rights under the New Zealand Consumer Guarantees Act 1993 and any consumer law where you live.
Business and contact details
Website name: Comfort Culture (trycomfortculture.com)
Company name: Comfort Culture, operated by NZ Supps Limited
Address: 97B Keith Street, Roslyn, Palmerston North 4414, New Zealand
Email: support@trycomfortculture.com
Contact form: trycomfortculture.com/pages/contact
Phone: +64 27 561 6261
New Zealand company number: 9436029
NZBN: 9429053734525
Customer service: Monday to Friday, 9:00 am to 5:00 pm New Zealand time. We reply within 24-48 hours on business days.
Related pages: Contact | FAQ | Business Information | Shipping Policy | Return and Refund Policy | Terms of Service | Privacy Policy | Payment Options
