Terms of service

Effective date: 11 September 2026.

Terms of Service

These terms cover your use of trycomfortculture.com and any order you place. By using the site or placing an order you accept them. If you don't agree, please don't use the site. They're written to be clear, not tricky, and nothing in them takes away rights the law gives you.

1. Who you're buying from

Your contract is with NZ Supps Limited, the registered New Zealand company that operates Comfort Culture ("we", "us", "our"). NZ company number 9436029; NZBN 9429053734525. Registered office: 97B Keith Street, Roslyn, Palmerston North 4414, New Zealand. Email: support@trycomfortculture.com. Phone: +64 27 561 6261.

2. Using the site

Use the site for lawful, personal shopping. Don't misuse it, interfere with how it works, attempt unauthorised access, introduce malicious code, or use its content in a way that infringes someone's rights.

3. Products and availability

We keep descriptions, images, prices, availability, materials and sizing as accurate as we can, though screen colours can vary slightly from the real thing. If we find a genuine error in a listing before dispatch, we'll contact you to confirm, correct or cancel the order and refund any payment for a cancelled order in full.

4. Orders, prices and payment

• Your order is an offer to buy, which we accept when we dispatch it. We may decline or cancel before dispatch, for example unavailable stock, an obvious pricing error, suspected fraud, or an address we can't deliver to. If we cancel, your full refund reaches the original payment method within 7 calendar days of cancellation, including bank processing.
• Prices are set in USD and shown in your selected country's currency. The checkout total, including shipping and any tax we must collect, is the full amount we charge. We never add a payment-method surcharge.
• We accept Visa, Mastercard, American Express, JCB, Apple Pay, Google Pay and Shop Pay. Payment is processed securely by Shopify; we never store your full card number.
• Please give accurate billing, contact and delivery details.

5. Shipping

We ship to the United States, New Zealand, Australia, Canada, the United Kingdom, Denmark and Sweden. United States orders ship from our US warehouse, operated by Commercive, by USPS Ground Advantage, UPS Ground or FedEx. Canadian orders ship from the same US warehouse by UPS, or by USPS with final delivery by Canada Post. Estimated transit for both destinations is 2-4 business days after dispatch. New Zealand and Australian orders ship from our New Zealand warehouse in Palmerston North by NZ Post, 2-4 business days after dispatch. The United Kingdom, Denmark and Sweden ship from our United States warehouse, operated by Commercive, 5-10 business days after dispatch. Standard shipping is US$4.95 in the United States (free from US$80); other countries are charged the local amounts listed in our Shipping Policy. Handling is 0-1 business day. Order cut-off: 4:00 pm Pacific time (Los Angeles) for the United States, Canada, Denmark, Sweden and the United Kingdom; 4:00 pm New Zealand time (Auckland) for New Zealand and Australia. Comfort Culture covers all additional customs and import charges in full, so there is nothing extra to pay on delivery. Full details are in our Shipping Policy.

6. Returns, exchanges and refunds

You have 30 days from delivery to request a return or exchange. Under our additional voluntary 30-day policy, non-faulty items must be new, unworn and unwashed with tags attached. Separate statutory cancellation and inspection rights apply where required, as explained in our Returns & Refunds policy. Post the item within 14 days of receiving our return instructions. No restocking fee. You pay return postage for change-of-mind and exchanges; we pay it for faulty, damaged or incorrect items and ship exchange replacements free. Eligible refunds reach your original payment method within 7 calendar days of our receipt of the returned item, including bank processing. Full details are in our Returns & Refunds policy.

For eligible UK and EU distance-sale cancellations, statutory cancellation, inspection and refund rights apply separately from our voluntary 30-day policy. This includes reimbursement of standard outbound delivery where required. See the UK and EU cancellation section of our Returns & Refunds policy.

7. Consumer guarantees

Nothing in these terms limits or excludes a right or remedy that can't lawfully be limited. You keep your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, and any consumer law where you live. If a product fails a statutory guarantee, the remedy the law requires applies even where a change-of-mind condition or time limit would say otherwise.

8. Intellectual property

The site and its original text, graphics, branding and code are owned by or licensed to NZ Supps Limited. You may view and use the site for personal shopping, but not reproduce or commercially exploit protected material without our written permission.

9. Reviews and submissions

Anything you submit must be honest, lawful and not misleading. You give us permission to display and use that content to run and promote the store, subject to our Privacy Policy. We may remove content that's unlawful, abusive, fraudulent or irrelevant, but we never edit or hide genuine reviews for being negative.

10. Third-party services

The store relies on third parties including Shopify, payment providers, analytics, and delivery and tracking services, each with its own terms and privacy practices. We're not responsible for unrelated third-party websites, and this doesn't limit what we owe you under consumer law.

11. Availability and liability

We work to keep the site available and accurate, but interruptions and technical errors happen. To the maximum extent the law allows, neither of us is liable to the other for indirect or unforeseeable loss. Nothing here excludes liability, guarantees or remedies where doing so would be unlawful, including under the Consumer Guarantees Act or Fair Trading Act.

12. Suspension and termination

We may refuse an order, cancel an unshipped order, or stop someone using the site if we reasonably believe there is fraud, abuse of staff, misuse of the returns process or chargebacks, or a breach of these terms. If we cancel an order you have paid for, your full refund reaches the original payment method within 7 calendar days of cancellation, including bank processing. Suspension never affects an order we have already dispatched, a refund you are owed, or your rights under consumer law. You can stop using the site at any time.

13. Privacy

Our Privacy Policy explains how we collect, use and protect your information and how to opt out of marketing and non-essential cookies.

14. Changes to these terms

We may update these terms for future orders and use of the site. When we do, we post the new version on this page with the date it took effect, and if a change affects an order you have already placed we email you at the address on that order. The version that applied when we accepted your order continues to apply to that order.

15. Governing law

These terms are governed by New Zealand law. You may also have mandatory rights under the law of the country where you live that these terms can't override.

Business and contact details

Website name: Comfort Culture (trycomfortculture.com)
Company name: Comfort Culture, operated by NZ Supps Limited
Address: 97B Keith Street, Roslyn, Palmerston North 4414, New Zealand
Email: support@trycomfortculture.com
Contact form: trycomfortculture.com/pages/contact
Phone: +64 27 561 6261
New Zealand company number: 9436029
NZBN: 9429053734525
Customer service: Monday to Friday, 9:00 am to 5:00 pm New Zealand time. We reply within 24-48 hours on business days.

Related pages: Contact | FAQ | Business Information | Shipping Policy | Return and Refund Policy | Terms of Service | Privacy Policy | Payment Options